"Too many people think of performance management as an exercise in scorecarding,” says Richard T. Roth, formerly chief research officer of The Hackett Group, an Atlanta-based consulting firm. “World-class organizations focus less on performance metrics than on instilling company-wide accountability.”
How can companies overcome those obstacles and develop winning attributes? Researcher's found the following attributes:
- “Organizations achieve a competitive advantage when they develop a culture that fosters improved performance—one that holds a high respect for facts, is customer-centric, competes from a common playbook, makes data-driven decisions, and promotes cross-group collaboration, alignment, and execution.”
- "Firms that possess a performance discipline align objectives with shareholder value and radiate that message from the top through every part of the organization."
- "Performance management is not a big-bang process. It is a continuous improvement process. You are constantly tweaking, so it has to be something that you do in the normal course of business.”