offers suggestions on how to introduce lean into your manufacturing operations. Flichbaugh's suggestions have broader implications for all organizations.
- Employees are naturally resistant to change. That's why when companies first introduce lean into their operations, it's often necessary to gain buy-in from the staff to facilitate real change.
- Plan a common 90-second to three-minute standard communication message that will leave a lasting impression with workers
- Use the informal time to explain what will change and why it's necessary rather than as a teaching session.
- Make these messages consistent to build understanding and support from employees.
- Ensure the staff understands that lean is being implemented because the process is flawed; not the employees doing the work.