The Six Disciplines blog has moved!

You will be automatically redirected to our new home. If that does not occur, please visit:

Thursday, May 08, 2008

Achieving Business Excellence

In a newly released PDF that you can download for free from ChangeThis, consultant John Spence condenses his years of consulting and research into six strategies that all great companies focus on, entitled Achieving Business Excellence.

The six strategies:

  1. Have a vivid vision: A clear and well-thought-out vision of what you are trying to create that is exceptionally well communicated to everyone involved.
  2. Hire the best people: Superior talents who are also masters of collaboration.
  3. Create a performance-oriented culture: One that demands flawless operational execution, encourages constant improvement and innovation, and completely refuses to tolerate mediocrity or lack of accountability.
  4. Encourage robust communication: Open, honest, frank and courageous, both internally and externally.
  5. Create a sense of urgency: The strong desire to get the important things done while never wasting time on the trivial.
  6. Encourage extreme customer focus: Owning the voice of the customer and delivering what customers consider truly valuable.

Download the Achieving Business Excellence pdf here.

No comments: