According to recent survey of more than 1,000 organizations:
- 80 percent of the organizations that regularly use the balanced scorecard (BSC) reported improvements in operating performance.
- 66 percent of them also reported an increase in profits.
- 61 percent, a significant majority, reported improvements in bottom-line financial results.
“Employing the balanced scorecard leads to new business processes that can be used to link long-term strategies to short-term decisions,” concluded Dr. David Norton, the founder and president of Renaissance Solutions, a global consulting organization. “But in order to implement the balanced scorecard successfully, a business unit must effectively communicate the organization’s strategies for increasing shareholder value to all employees. That helps to get everyone behind the overall strategy.”