Monday, November 12, 2007
Excerpted from their new book Human Sigma: Managing the Employee-Customer Encounter (Gallup Press, November 2007), authors John H. Fleming and Jim Asplund explore the four dimensions of employee engagement.
"Executives cannot legislate culture with mission or vision statements or through values clarification; it must also grow organically one workgroup at a time."
So how do we manage people for success and high levels of productivity in the new economy?
BOTTOMLINE: "The answer is employee engagement or the ability to capture the heads, hearts, and souls of your employees to instill an intrinsic desire and passion for excellence. Engaged employees want their organization to succeed because they feel connected emotionally, socially, and even spiritually to its mission, vision, and purpose."
Read the entire excerpt here.