- Problems create opportunities
- The impossible is a paradigm - Change your mind to change your performance
- Ask why five times to get to the real answer
- Eliminate excuses - do it right the first time
- Correct errors immediately
- Involve everyone - we are smarter as a group than a single individual
- Reconsider rigid thoughts, situations change
- Think simple, not perfect solutions
- Use your mind more than your money
- The goal: continuous improvement over delayed perfection
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