Change management involves both soft and hard factors. Examples of "soft" factors include culture, motivation, communication, and leadership.
Hard factors are measurable (directly or indirectly), their importance can be communicated easily, and businesses can influence these issues quickly. Examples of hard factors would include the time necessary to complete a transformation initiative, number of people involved in executing it, and financial results expected.
There are four key elements of hard factors, referred to as DICE:
Read the entire article here.