From Kotter, the leading thought leader on change management, here are "Eight Steps to Transform Your Organization:"
- Establish a Sense of Urgency
- Examine market and competitive realities
- Identify and discuss crises, potential crises, or major opportunities - Form a Powerful Guiding Coalition
- Assemble a group with enough power to lead the change effort
- Encourage the group to work as a team - Create a Vision
- Create a vision to help direct the change effort
- Develop strategies for achieving that vision - Communicate the Vision
- Use every vehicle possible to communicate the new vision and strategies - Teach new behaviors by the example of the guiding coalition - Empower Others to Act on the Vision
- Get rid of obstacles to change
- Change systems or structures that seriously undermine the vision
- Encourage risk taking and nontraditional ideas, activities, and actions - Plan for and Create Short-Term Wins
- Plan for visible performance improvements
- Creating those improvements
- Recognize and reward employees involved in the improvements - Consolidate Improvements and Produce Still More Change
- Use increased credibility to change systems, structures, and policies that don't fit the vision
- Hire, promote, and develop employees who can implement the vision
- Reinvigorate the process with new projects, themes, and change agents - Institutionalize New Approaches
- Articulate the connections between the new behaviors and organizational success
- Develop the means to ensure leadership development and succession
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