For many organizations, the road to lasting business excellence means learning new things, new habits, new processes.
One aspect of that learning comes from within. It's often a matter of simply understanding new terms (definitions) of common business processes.
Perhaps you've heard of a term or business process, but weren't quite sure of its definition? The key to understanding is clarity.
Here's a great resources that you can use: The Dictionary of Small Business
BOTTOMLINE: Link to it, use it often, make sure all your Team Members know where it is - its all part of building a learning organization.
(Thanks to Steve over at Small Business CEO for the tip)