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Thursday, November 24, 2005

Encouraging - An Essential of Leadership

In a 2003 book entitled: "Encouraging the Heart: A Leaders Guide to Rewarding and Encouraging Others," authors James M. Kouzes and Barry Z. Pozner say that the task of leaders is to continually, perpetually, encourage the hearts of the people they lead.

This story is a constant reminder to us of the power of a very simple principles of human performance: people like to be recognized for doing their best.

The seven essentials of encouraging:

  1. Set clear standards
  2. Expect the best
  3. Pay attention
  4. Personalize recognition
  5. Tell the story
  6. Celebrate together
  7. Set the example

BOTTOMLINE: Read the entire review and more detail about the book here.

(Thanks to Patsi at BizBook Nuggets for the tip!)

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