But....Which Comes First: Process or Behavior?
"One failing is a tendency to develop ideal processes on paper, without addressing elements of human behavior. I suspect it’s a by-product of being trained in a highly data-driven methodology (like Six Sigma). We expect that if we can use good data to demonstrate that a process change will result in an improvement, then people will automatically change their behavior."
BOTTOMLINE: For any change to take place, behaviors (habits) need to change before processes can successfully be changed.
- To grow your business... something needs to improve.
- To improve performance... something needs to change.
- To change effectively... it needs to last.
- To make it last… you need Six Disciplines™.