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Tuesday, March 21, 2006

Change Management for Six Disciplines Clients

When introducing any new business process improvement approach (like the Six Disciplines™ Methodology), change management is a key to successful implementation.

Prosci's newest 2005 Best Practices in Change Management reveals these top report findings:
  • The #1 contributor to (business improvement) project success is active, strong and visible sponsorship throughout the project.
  • The top obstacles to successful change are employee resistance at all levels: front-line, middle managers, and senior managers and inadequate senior management sponsorship.
  • Employees want to hear messages about change from two people: the CEO and their immediate supervisor - the message they want to hear from each individual is very different.
  • When asked what they would do differently next time, most teams would dedicate resources to change management.
  • The top reason for employee resistance is a lack of awareness about the change.

Knowing these factors before going into any important business process improvement can help set expectations appropriately.

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