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Tuesday, March 07, 2006

Leadership: Head, Heart and Guts

The results are in from the first annual Global Leadership Imperative, launched by Mercer Delta Executive Learning Center, a global provider of senior executive programs.

The study uncovered the top four business risks facing business leaders and their ability to achieve business results over the next 24 months.

  • 83% of senior executives said “increased competitive pressures” poses the greatest challenge to businesses and requires the broadest leadership skill set,
  • 67% said “responding to rapidly changing market conditions”
  • 60% said “failure to innovate”
  • 52% said “satisfying customer expectations”

Senior executives identified the profile of today’s successful business leader as multi-dimensional, possessing a combination of three core competencies in order to rise above the top four business challenges. Mercer Delta Executive Learning Center categorizes these competencies as:
  • Head: Cognitive skills; providing strategy, direction and purpose
  • Heart: Emotional intelligence; understanding, working with, and developing others
  • Guts: Values; doing the right thing based on clear values

BOTTOMLINE: Executives in this study identified the capacity to “think like a customer” as the most important leadership capability for their organizations.

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