Dr. Jeff Cornwell, over at the Entrepreneurial Mind, had the pleasure of having Eric Flamholtz (author of Growing Pains) as a guest speaker at Belmont University.
Some highlights from his lecture at Belmont are included below. (NOTE: I've inserted relevant references from Six Disciplines for Excellence...)
"What you can't measure, you can't manage." (Disciplines II, III and IV - Define Measures, Align Measures, and Monitor Measures)
"Set a specific quantitative goal for your business and develop a plan to get there." (Discipline II. Set Goals That Lead)
"A mission should have a qualitative and a quantitative component." (Discipline I. Decide What's Important - Renew Mission)
"Companies compete not just with products and within markets, but through their operating systems, management systems, and culture." (Discipline III. Align Systems)