Building An Enduring Organization

Thinking holistically about your business -- how to make all of its components, people, processes, policies, key measures, assets and strategies work together to meet the promises made to customers and other stakeholders in a repeatable and predictable fashion - is KEY to pursuing lasting business excellence.

Warning signs that prevent leaders from building an enduring organization include:

• Critical business processes are missing or poorly defined (e.g., strategy, planning, measurement, execution, learning, leadership development, recruiting, training, etc.)
• Processes aren't measured, so there's no way to evaluate the effectiveness of new ideas
• Team members don't understand the measures that are critical to company performance - or their own
• Trended data to support long-term learning are either absent or inadequate