Bud Bilanich, the CommenSense Guy, reposted a blog post from Bob Parsons (CEO with GoDaddy.com - formerly of Parsons Technology), who stated:
"One thing I learned early in my business career is that anything of significance that is measured and watched, improves."
Here's the rest of the article.
BOTTOMLINE: For organizations that want to achieve sustainable business excellence, significant activities must be measured and watched (monitored). A key design element of the Six Disciplines program is "if it can't be measured, it can't be managed."