"Business literature is packed with advice about worker motivation—but sometimes managers are the problem, not the inspiration. To maintain the enthusiasm employees bring to their jobs initially, management must understand the three sets of goals that the great majority of workers seek from their work—and then satisfy those goals:"
- Equity: To be respected and to be treated fairly in areas such as pay, benefits, and job security.
- Achievement: To be proud of one's job, accomplishments, and employer.
- Camaraderie: To have good, productive relationships with fellow employees
BOTTOMLINE: When handled properly, each of the following eight practices will play a key role in supporting your employees' goals for achievement, equity, and camaraderie, and will enable them to retain the enthusiasm they brought to their roles in the first place.
- Instill an inspiring purpose
- Provide recognition
- Be an expediter for your employees
- Coach your employees for improvement
- Communicate fully
- Face up to poor performance
- Promote teamwork
- Listen and involve