As part of this effort, the Accenture High-Performance Workforce Study examines how the workforce affects the journey to high performance, and, most importantly, what practical steps companies can take.
Key findings include:
- While companies have clear goals for their training functions, performance against those goals is mixed.
- Leaders have a more direct, quantifiable correlation between the performance of their top three workforces and overall business performance.
- Leaders place more strategic importance on HR.
- Leaders rely more heavily on metrics such as customer satisfaction and retention levels, the performance of critical business processes, and the strength of the revenue/sales pipeline.