High Performance Workforce

For the past several years, Accenture has engaged in comprehensive research to identify the characteristics of high-performance businesses across industries and functions.

As part of this effort, the Accenture High-Performance Workforce Study examines how the workforce affects the journey to high performance, and, most importantly, what practical steps companies can take.

Key findings include:

• While companies have clear goals for their training functions, performance against those goals is mixed.
• Leaders have a more direct, quantifiable correlation between the performance of their top three workforces and overall business performance.
• Leaders place more strategic importance on HR.
• Leaders rely more heavily on metrics such as customer satisfaction and retention levels, the performance of critical business processes, and the strength of the revenue/sales pipeline.

Download a PDF version of the Executive Summary.