- Determine current performance.
- Establish a need to improve.
- Obtain commitment and define the improvement objective.
- Organize the diagnostic resources.
- Carry out research and analysis to discover the cause of current performance.
- Define and test solutions that will accomplish the improvement objective.
- Produce improvement plans which specify how and by whom the changes will be implemented.
- Identify and overcome any resistance to the change.
- Implement the change.
- Put in place controls to hold new levels of performance, and repeat step one.
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