- Recognize (and manage) complexity: There is usually no one single solution to any problem. Rather than trying to "boil down" to a single approach, focus on articulating a clear direction that can help people see how different components weave into a larger approach.
- Focus on adoption: Whatever it is you're implementing, if people aren't asking for it and they don't start using it, you're probably forcing it on them (and you'll probably fail)
- Deliver tangible and visible benefits: Determine how you will measure success, be sure it makes sense, and measure it.
- Prioritize according to business needs: Look for quick wins. Short-term, tangible benefits help drive adoption early, when people are skeptical and you need support most.
- Take a journey of a thousand steps: Change is a marathon, not a sprint. A series of small steps, when aligned with a common and well-articulated vision, will increase your chances for success, and help reduce your risk of failure.
- Provide strong leadership: If you're a leader, focus your efforts on communicating the vision, and making sure people understand the importance and urgency of the initiative.
- Mitigate risks: Identify risks up front and plan how to address them. Expect that it will cost more than you think -- it will! One way to reduce risk is to tighten up the budget.
- Communicate extensively: Establish a clear, simple message at the beginning of the project, and create a plan to communicate extensively throughout the implementation. If people aren't hearing about it they'll assume it isn't important.
- Aim to deliver a seamless user experience: Keep it simple, be clear and consistent.
- Choose the first project very carefully: Think of your first project -- and plan it -- as a catalyst for change. Start by giving people something that helps them do their jobs better.
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