Does Discipline Squelch Flexibility and Creativity?

Here's one from Inc. Magazine: Does Discipline Squelch Flexibility and Creativity?

"Can a business have formal disciplined systems, yet still provide a creative environment for employees while profitably providing responsive flexibility for customers?"

BOTTOMLINE: "The reality is you have a much better chance with disciplined systems than you do without them. How can that be? Because without discipline and systems, decision-making is more chaos than repeatable or reliable. Moreover, if there is no defined way for how things get done, any idea for an improved method merely means one more option for employees to ignore when they choose to. As they say in movie disclaimers, any resemblance between chaos and profitable responsive flexibility is purely coincidental."

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