From Alfred P. Sloan's take on customer segmentation to the most recent performance management issues, including:
- Harvard Business School's Alfred D. Chandler Jr.'s Organizational Structure
- Harvard Business School 's Michael E. Porter's Theories of Competitive Advantage
- Total Quality Management from W. Edwards Deming, Joseph Juran and Phil Crosby
- Michael Hammer's Business Process Reengineering
- Peppers and Rogers' Customer Relationship Management
- Peter Senghe and Organizational Learning
- Kaplan and Norton's Strategy Maps and Balanced Scorecard
So what's next?
Professor Tom Davenport of Babson College authored a January 2006 Harvard Business Review article proposing that the next differentiator for competitive advantage will be predictive analytics.
BOTTOMLINE: "In conclusion, performance management is not just about better managing performance, but improving performance. Integrating systems and information is a prerequisite, but applying predictive analytics is quite possibly the critical element necessary to achieve the full vision of performance management."