With all the advances in technology, sending e-mail isn't exactly brain surgery … or is it?
If you're Dr. Timothy Kriss, a rural Kentucky neurosurgeon and winner of the 2005 Dell/National Federation of Independent Business (NFIB) Small Business Excellence Award, the two are often part of a day's work.
Furthermore, Dr. Kriss is providing old-fashioned customer service by relying on what he knew least about -- information technology.
"Never before have so many entrepreneurs combined their creative energy with a smart use of IT to achieve their dreams," said Michael Dell. "Dr. Kriss exemplifies the drive, innovation and customer focus that helped Dell grow from its small-business roots over 20 years ago."
BOTTOMLINE: As the 2005 winner, Dr. Kriss will receive $30,000 in Dell technology and services, a lifetime NFIB membership and will spend a day at Dell's headquarters to learn best practices from Michael Dell and other senior Dell executives.