This article "Building a Better Workforce" discusses what technology can (and can't) do to help companies optimize their most valuable asset.
Two relevant excerpts from the article:
"Every employee needs a clear line of sight between what they do each day and how it relates to our global business plan. That's how they understand the contribution they make. That's part of what makes them feel engaged by their jobs."
"The effort to build a "high-performance workforce" has led to other discoveries, notably the importance of making smart hires. We changed gears and reallocated funds from training to a more-formal interviewing and hiring process."
BOTTOMLINE: Every team member needs to understand how "what they do" on a daily, weekly, monthly, quarterly and annual basis aligns with the business plan. It's how they connect or engage with their responsibilities. One way of ensuring that is to have a "leave nothing to chance" hiring process - which is one of the key components of building company-wide accountability.