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Thursday, September 28, 2006

Supporting Organizational Change

Introducing change within an organization is not easy.

Team leaders may feel that team members tend to resist change, are not supportive or are trying to make things difficult.

Esther Derby offers her 10 lessons on Supporting Organizational Change
  1. Communicate a Compelling Reason to Change
  2. Communicate Formally and Informally
  3. Personalize the Message: What Does This Mean for Me?
  4. Acknowledge the Unknowns
  5. Surface Rumors and Fill in the Blanks
  6. Practice What You Preach
  7. Acknowledge and Build on What People Value
  8. Reframe Resistance
  9. People Do Not Resist Change, They Resist Coercion
  10. Empathize
BOTTOMLINE: Anytime change is being introduced into an organization, there is resistance and a strong likelihood that it will not take hold or last. When leaders understand how to manage change, the likelihood accelerates, can change behaviors and attitudes, and help to create a new organizational culture.

(Tip of the hat to Leon Ho at for this one!)

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