Alignment of individual team member accountability can even be a source of competitive advantage.
The key questions to ask include:
- Are you sure that your frontline experts are working on the right priorities?
- Are they able to define their own role in line with these priorities?
- Are you sure that your frontline experts have the right competencies?
- How do you motivate your people to take initiative for continuous improvement?
- How do you increase and measure their accountability?
- How do you reward accountability and engagement?