- Successful organizational change should be as much about changing the way people think and behave -- as about overhauling how they work.
- While training and development obviously is hugely important in effective organizational change, it should be just one element of a larger transformational package.
- Successful change management needed to be as much about changing attitudes and behaviors as about changing skills or competencies.
BOTTOMLINE: "Focusing on changing processes, procedures and even your employer brand without addressing how you expect your people to change at the same time is too often a waste of money. What companies should be trying to do is creating a different capability rather than simply skills building. It needs to be about attitude of mind."